Decagon experienced a minor incident on September 23, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Voice Channel), lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 11:15 PM UTC
We're currently investigating an issue causing high latency on some agent responses on voice. Our team is actively working to mitigate and will provide an update shortly.
- investigating Sep 24, 2026, 12:32 AM UTC
We're currently investigating an issue causing high latency on some agent responses on voice. Our team is actively working to mitigate and will provide an update shortly.
- resolved Sep 24, 2026, 12:53 AM UTC
The voice latencies have recovered and our engineering team is continuing to actively monitor the systems. We believe the impact was limited to a very small fraction of the traffic and we will follow-up with more details on the root cause shortly. Thank you for your patience and understanding! Impact window: ~7:56 PM – ~8:38 PM ET