Decagon experienced a minor incident on September 2, 2026 affecting US Deployment Region ([US] Decagon Admin Portal) and EU Deployment Region ([EU] Decagon Admin Portal), lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Decagon Admin Portal)EU Deployment Region ([EU] Decagon Admin Portal)
Update timeline
- investigating Sep 02, 2026, 10:44 PM UTC
We're currently investigating an issue causing delayed results when searching or filtering conversations in the dashboard (approx. 45 min lag). Live agent responses to end users are not affected. Our team is working to mitigate the issue and will provide an update within 30 minutes.
- resolved Sep 02, 2026, 11:34 PM UTC
This has been resolved. We’ll continue to monitor and will provide a preliminary post-incident review upon request within 48hrs. Thank you for your patience and understanding.