Decagon experienced a minor incident on June 26, 2026 affecting US Deployment Region ([US] Voice Channel) and US Deployment Region ([US] Chat, Email, and SMS Channels), lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
US Deployment Region ([US] Voice Channel)US Deployment Region ([US] Chat, Email, and SMS Channels)
Update timeline
- investigating Jun 26, 2026, 08:23 PM UTC
We are aware of errors affecting some conversations and are actively investigating. We will provide updates as we learn more.
- resolved Jun 26, 2026, 08:28 PM UTC
Errors have subsided as of 1:27 PT. For affected customers, we will follow up with a root cause analysis and description of impact.