Ciptex Outage History

Ciptex degraded · 1 active incident View live status →

Pingoru has recorded 154 incidents for Ciptex: 154 in the last 12 months and 58 in the last 90 days.

Source: status.ciptex.com

154incidents recorded
154last 12 months
58last 90 days
7 hourstypical duration
Incidents per month
02040AprMayJunJulAugSepOct12
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct11%
Pingoru began tracking Ciptex in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20261314 of 720 (2%)
May 202618214 of 744 (29%)
June 20261255 of 720 (8%)
July 20261048 of 744 (6%)
August 202623224 of 744 (30%)
September 202623128 of 720 (18%)
October 20261265 of 584 (11%)

Incidents, newest first

Minor March 26, 2026 Twilio - Issues Storing Video Recordings Containing Unicode Characters 1h 38m Twilio Recordings

Started Mar 26, 2026, 11:29 AM UTC· resolved Mar 26, 2026, 01:07 PM UTC

  1. investigating Mar 26, 2026, 11:29 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 26, 2026, 11:31 AM UTC

    Twilio are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. The Twilio engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Mar 26, 2026, 12:39 PM UTC

    Twilio are seeing recovery in the issue where saving Video Recordings would fail when Room names contained Unicode characters. Twilio have implemented a fix and is currently monitoring service stability to ensure a full recovery for all new recordings. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Mar 26, 2026, 01:07 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Major March 23, 2026 Twilio - Issues with Authentication in Twilio Flex 1h 5m Twilio Flex Application Platform

Started Mar 23, 2026, 11:51 AM UTC· resolved Mar 23, 2026, 12:57 PM UTC

  1. investigating Mar 23, 2026, 11:51 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 23, 2026, 11:57 AM UTC

    Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Twilio engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Mar 23, 2026, 12:57 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor March 19, 2026 Twilio - Voice Call Failures From Network Subscribers to Twilio Phone Numbers in Multiple Countries 3h 17m Twilio PSTN, Twilio Voice, APAC, Twilio Voice, Europe

Started Mar 19, 2026, 01:35 PM UTC· resolved Mar 19, 2026, 04:53 PM UTC

  1. investigating Mar 19, 2026, 01:35 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 19, 2026, 01:38 PM UTC

    Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in France, Norway, Italy, Indonesia, and Denmark. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Mar 19, 2026, 04:04 PM UTC

    Twilio have observed a recovery in voice calls from network subscribers in multiple countries to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Mar 19, 2026, 04:53 PM UTC

    The incident has been resolved and voice calls from network subscribers to Twilio Phone Numbers are operating normally.

Read the full incident report →

Minor March 18, 2026 Twilio - On Call Engineers are Investigating High latency impacting outgoing messages for msg-send 3h 28m Twilio Programmable Messaging

Started Mar 18, 2026, 09:33 PM UTC· resolved Mar 19, 2026, 01:02 AM UTC

  1. investigating Mar 18, 2026, 09:33 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 18, 2026, 09:36 PM UTC

    Twilio monitoring systems have detected a potential issue with High latency impacting outgoing messages for msg-send. Their engineers have been alerted and are investigating. We will provide an update when we have more details.

  3. investigating Mar 18, 2026, 10:45 PM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 19, 2026, 01:02 AM UTC

    The High latency issue on outgoing messages for Programmable Messaging API has been resolved and service is operating normally at this time.

Read the full incident report →

Minor March 16, 2026 Twilio - Issues with Status CallBack Webhooks for WhatsApp 1h 19m Twilio Messaging Channels

Started Mar 16, 2026, 06:02 PM UTC· resolved Mar 16, 2026, 07:22 PM UTC

  1. investigating Mar 16, 2026, 06:02 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 16, 2026, 06:05 PM UTC

    Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Twilio engineers have been alerted and are investigation. We will post another update in 30 minutes.

  3. resolved Mar 16, 2026, 07:22 PM UTC

    The issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.

Read the full incident report →

Minor March 16, 2026 Twilio - Conversations Errors 2h 35m

Started Mar 16, 2026, 04:55 PM UTC· resolved Mar 16, 2026, 07:30 PM UTC

  1. investigating Mar 16, 2026, 04:55 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. resolved Mar 16, 2026, 07:30 PM UTC

    Twilio are no longer experiencing reported errors for Conversations. This incident has been resolved.

Read the full incident report →

Minor March 16, 2026 Twilio - Errors Accessing Pages in Console 2h 3m

Started Mar 16, 2026, 04:43 PM UTC· resolved Mar 16, 2026, 06:46 PM UTC

  1. investigating Mar 16, 2026, 04:43 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. resolved Mar 16, 2026, 06:46 PM UTC

    The issue affecting intermittent various pages in the Twilio Console has been resolved, and the service is functioning normally at this time.

Read the full incident report →

Minor March 13, 2026 Cloudflare Dashboard and Cloudflare API service issues 1h 34m Cloudflare Dashboard, Cloudflare API

Started Mar 13, 2026, 07:35 AM UTC· resolved Mar 13, 2026, 09:09 AM UTC

  1. investigating Mar 13, 2026, 07:35 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 13, 2026, 07:37 AM UTC

    Cloudflare is investigating intermittent issues with Cloudflare Dashboard and related APIs. These issues do not affect the serving of cached files via the Cloudflare CDN or other security features at the Cloudflare Edge. Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.

  3. identified Mar 13, 2026, 08:27 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Mar 13, 2026, 08:36 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 13, 2026, 08:37 AM UTC

    A fix has been implemented, and the Cloudflare Engineering team are monitoring the results.

  6. resolved Mar 13, 2026, 09:09 AM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor March 9, 2026 Twilio - On Call Engineers are Investigating a potential issue with Flex agent page 1h 10m Twilio Flex Programmable Chat

Started Mar 09, 2026, 07:11 PM UTC· resolved Mar 09, 2026, 08:21 PM UTC

  1. investigating Mar 09, 2026, 07:11 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 09, 2026, 07:14 PM UTC

    Twilio monitoring systems have detected a potential issue with Flex agent page. Their engineers have been alerted and are investigating. We will provide an update when we have more details.

  3. resolved Mar 09, 2026, 08:21 PM UTC

    Twilio have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Read the full incident report →

Minor March 9, 2026 Segment - Degraded performance in Audiences and Journeys UI 12h 22m Twilio Segment

Started Mar 09, 2026, 02:41 PM UTC· resolved Mar 10, 2026, 03:03 AM UTC

  1. investigating Mar 09, 2026, 02:41 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. identified Mar 09, 2026, 08:23 PM UTC

    Segment users may experience slow loading and intermittent UI errors on Audiences and Journeys pages. The team has identified the root cause of the issue and is working now to mitigate the issue.

  3. identified Mar 09, 2026, 08:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 10, 2026, 03:03 AM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor March 5, 2026 Potential issue affecting Twilio WhatsApp Sender Details 4h 2m Twilio Messaging Channels

Started Mar 05, 2026, 06:43 PM UTC· resolved Mar 05, 2026, 10:45 PM UTC

  1. investigating Mar 05, 2026, 06:43 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 05, 2026, 06:52 PM UTC

    Twilio monitoring systems have detected a potential issue with WhatsApp phone numbers not being displayed correctly. Twilio engineers have been alerted and are investigating. We will provide an update when we have more details.

  3. monitoring Mar 05, 2026, 10:35 PM UTC

    Twilio is observing a recovery in the display of WhatsApp phone number details. We are monitoring the service to ensure a full recovery and provide another update as soon as more information becomes available.

  4. resolved Mar 05, 2026, 10:45 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor February 27, 2026 Twilio - Delays using Taskrouter and Flex 7m

Started Feb 27, 2026, 07:13 PM UTC· resolved Feb 27, 2026, 07:20 PM UTC

  1. investigating Feb 27, 2026, 07:13 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 27, 2026, 07:18 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 27, 2026, 07:20 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Notice February 25, 2026 Twilio - SMS Delivery Failures From United Kingdom to a Subset of Twilio Long Codes 2h 55m Twilio SMS, Europe

Started Feb 25, 2026, 11:55 AM UTC· resolved Feb 25, 2026, 02:51 PM UTC

  1. investigating Feb 25, 2026, 11:55 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 25, 2026, 12:00 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 25, 2026, 01:59 PM UTC

    Twilio have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Feb 25, 2026, 02:51 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor February 23, 2026 Twilio - voice call post dial delay from twilio phone numbers to United States 3h 19m Twilio Voice, North America

Started Feb 23, 2026, 09:17 PM UTC· resolved Feb 24, 2026, 12:36 AM UTC

  1. investigating Feb 23, 2026, 09:17 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 23, 2026, 09:21 PM UTC

    Twilio customers may be experiencing voice calls post dial delay from twilio phone numbers to United States. Twilio engineering team is investigating the issue. We will provide another update as soon as more information becomes available.

  3. resolved Feb 24, 2026, 12:36 AM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor February 20, 2026 Twilio - Investigating a Potential Issue with Programmable Voice TwiML 31m Twilio TwiML

Started Feb 20, 2026, 09:52 PM UTC· resolved Feb 20, 2026, 10:24 PM UTC

  1. investigating Feb 20, 2026, 09:52 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 20, 2026, 09:55 PM UTC

    Twilio monitoring systems have detected a potential issue with Programmable Voice - TwiML. Their engineering team has been alerted and are actively investigating. We will update as soon as we have more information.

  3. resolved Feb 20, 2026, 10:24 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Notice February 17, 2026 Twilio - Potential Issue with flex insights 23m

Started Feb 17, 2026, 07:30 PM UTC· resolved Feb 17, 2026, 07:54 PM UTC

  1. investigating Feb 17, 2026, 07:30 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 17, 2026, 07:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 17, 2026, 07:35 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 17, 2026, 07:54 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor February 13, 2026 Twilio - Call Failures From Twilio to Emergency Phone Numbers in United States 7m Twilio Voice, North America

Started Feb 13, 2026, 05:17 PM UTC· resolved Feb 13, 2026, 05:24 PM UTC

  1. investigating Feb 13, 2026, 05:17 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 13, 2026, 05:20 PM UTC

    Twilio are observing call failures from Twilio phone numbers to Emergency Numbers in US. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Feb 13, 2026, 05:24 PM UTC

    We have fully investigated the intermittent call failure from Twilio phone numbers to Emergency Numbers in US issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Read the full incident report →

Major February 12, 2026 Twilio - Flex Agents Intermittently Unable to Accept Inbound Voice Calls in Flex 16h 26m Twilio Flex Application Platform, Twilio Flex Agent Desktop

Started Feb 12, 2026, 12:45 PM UTC· resolved Feb 13, 2026, 05:12 AM UTC

  1. investigating Feb 12, 2026, 12:45 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 12, 2026, 12:50 PM UTC

    Twilio monitoring systems have detected a potential issue Flex. Twilio engineering teams have been alerted and are actively investigating. We will update as soon as we have more information.

  3. investigating Feb 12, 2026, 02:25 PM UTC

    Twilio are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. The Twilio engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Feb 12, 2026, 02:25 PM UTC

    We are continuing to investigate this issue.

  5. investigating Feb 12, 2026, 03:54 PM UTC

    Twilio are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. The Twilio engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Feb 13, 2026, 05:12 AM UTC

    Flex agents are able to operate normally, and there are no indications of service disruption or degradation.

Read the full incident report →

Minor February 4, 2026 Twilio - Console WhatsApp Edit Senders Page Error 2h 2m Twilio Console

Started Feb 04, 2026, 06:39 PM UTC· resolved Feb 04, 2026, 08:42 PM UTC

  1. investigating Feb 04, 2026, 06:39 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 04, 2026, 06:40 PM UTC

    Twilio are investigating an error with users unable to edit WhatsApp senders within the Console. We expect to provide another update in 1 hour or as soon as more information becomes available

  3. resolved Feb 04, 2026, 08:42 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Major February 4, 2026 Twilio - Elevated 500s Error for Conversations API 3h 7m Twilio Conversations

Started Feb 04, 2026, 06:23 PM UTC· resolved Feb 04, 2026, 09:30 PM UTC

  1. investigating Feb 04, 2026, 06:23 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 04, 2026, 06:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 04, 2026, 09:28 PM UTC

    We are observing recovery in elevated 500s error for Conversations API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Feb 04, 2026, 09:30 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Major February 4, 2026 Twilio - Increased 500 Errors for Retrieve Participants API for Voice Conference 2h 14m Twilio Conference

Started Feb 04, 2026, 12:03 PM UTC· resolved Feb 04, 2026, 02:18 PM UTC

  1. investigating Feb 04, 2026, 12:03 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 04, 2026, 12:05 PM UTC

    Twilio are investigating an issue with increased 500 errors for Voice Conference Participants API. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Feb 04, 2026, 01:53 PM UTC

    Twilio are aware of increased 500 errors affecting the Twilio Calls and Conference APIs. Customers may experience failures when using the Calls or Conference APIs. Twilio team is actively investigating the root cause and has escalated this to their platform engineering team. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Feb 04, 2026, 01:58 PM UTC

    Twilio Calls and Conference APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  5. resolved Feb 04, 2026, 02:18 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor January 27, 2026 Twilio - Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom 11h 42m Twilio PSTN, Twilio Voice, Europe

Started Jan 27, 2026, 10:49 PM UTC· resolved Jan 28, 2026, 10:31 AM UTC

  1. investigating Jan 27, 2026, 10:49 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Jan 27, 2026, 10:51 PM UTC

    Twilio are observing Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. monitoring Jan 27, 2026, 11:44 PM UTC

    Twilio have started seeing recovery for Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. They will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Jan 28, 2026, 04:27 AM UTC

    Twilio are continuing to observe voice call failures from multiple networks to a subset of Twilio numbers in the United Kingdom. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Jan 28, 2026, 08:12 AM UTC

    Twilio has started seeing recovery for voice calls from multiple networks to a subset of Twilio numbers in the United Kingdom. Twilio will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Jan 28, 2026, 10:31 AM UTC

    Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in the United Kingdom have been resolved and are operating normally at this time.

Read the full incident report →

Minor January 27, 2026 Twilio - Inbound Call Failure To Norway Phone numbers. 5h 40m Twilio Phone Numbers

Started Jan 27, 2026, 12:29 AM UTC· resolved Jan 27, 2026, 06:09 AM UTC

  1. investigating Jan 27, 2026, 12:25 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Jan 27, 2026, 12:29 AM UTC

    Twilio are observing Inbound Call Failure To Norway Phone numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour. or as soon as more information becomes available.

  3. investigating Jan 27, 2026, 12:30 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jan 27, 2026, 01:41 AM UTC

    Twilio continue observing an Inbound Call Failure To Norway Phone numbers. They are currently working with their carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Jan 27, 2026, 06:09 AM UTC

    The issue affecting inbound calls to Twilio Norway Phone numbers has been resolved, and the service is functioning normally at this time.

Read the full incident report →

Minor January 22, 2026 Twilio - Inbound calls not reaching to Twilio's +34 numbers 54m Twilio Voice, Europe

Started Jan 22, 2026, 12:13 PM UTC· resolved Jan 22, 2026, 01:07 PM UTC

  1. investigating Jan 22, 2026, 12:13 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. identified Jan 22, 2026, 12:15 PM UTC

    The issue causing inbound call failures to Twilio +34 phone numbers has been identified. Twilio are actively working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Jan 22, 2026, 01:07 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor January 22, 2026 Twilio - Errors creating Video rooms between 9:00 - 9:30 UTC in US2 1h 28m

Started Jan 22, 2026, 09:55 AM UTC· resolved Jan 22, 2026, 11:23 AM UTC

  1. investigating Jan 22, 2026, 09:55 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Jan 22, 2026, 09:57 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 22, 2026, 10:59 AM UTC

    Creating rooms in Video is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Jan 22, 2026, 11:23 AM UTC

    This incident has been resolved.

Read the full incident report →