Ciptex incident
Twilio - Voice Call Failures From Network Subscribers to Twilio Phone Numbers in Multiple Countries
Ciptex experienced a minor incident on March 19, 2026 affecting Twilio PSTN and Twilio Voice, APAC and 1 more component, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 19, 2026, 01:35 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Mar 19, 2026, 01:38 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in France, Norway, Italy, Indonesia, and Denmark. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Mar 19, 2026, 04:04 PM UTC
Twilio have observed a recovery in voice calls from network subscribers in multiple countries to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Mar 19, 2026, 04:53 PM UTC
The incident has been resolved and voice calls from network subscribers to Twilio Phone Numbers are operating normally.