Twilio - Issues Storing Video Recordings Containing Unicode Characters

Update timeline

1. investigating Mar 26, 2026, 11:29 AM UTC

   We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

2. investigating Mar 26, 2026, 11:31 AM UTC

   Twilio are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. The Twilio engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Mar 26, 2026, 12:39 PM UTC

   Twilio are seeing recovery in the issue where saving Video Recordings would fail when Room names contained Unicode characters. Twilio have implemented a fix and is currently monitoring service stability to ensure a full recovery for all new recordings. We will provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Mar 26, 2026, 01:07 PM UTC

   Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.