Ciptex incident
Segment - Degraded performance in Audiences and Journeys UI
Affected components
Update timeline
- investigating Mar 09, 2026, 02:41 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- identified Mar 09, 2026, 08:23 PM UTC
Segment users may experience slow loading and intermittent UI errors on Audiences and Journeys pages. The team has identified the root cause of the issue and is working now to mitigate the issue.
- identified Mar 09, 2026, 08:24 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 10, 2026, 03:03 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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