Ciptex incident

Segment - Degraded performance in Audiences and Journeys UI

Minor Resolved View vendor source →

Ciptex experienced a minor incident on March 9, 2026 affecting Twilio Segment, lasting 12h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 02:41 PM UTC
Resolved
Mar 10, 2026, 03:03 AM UTC
Duration
12h 22m
Detected by Pingoru
Mar 09, 2026, 02:41 PM UTC

Affected components

Twilio Segment

Update timeline

  1. investigating Mar 09, 2026, 02:41 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. identified Mar 09, 2026, 08:23 PM UTC

    Segment users may experience slow loading and intermittent UI errors on Audiences and Journeys pages. The team has identified the root cause of the issue and is working now to mitigate the issue.

  3. identified Mar 09, 2026, 08:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 10, 2026, 03:03 AM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.