Ciptex incident

Twilio - Issues with Authentication in Twilio Flex

Major Resolved View vendor source →

Ciptex experienced a major incident on March 23, 2026 affecting Twilio Flex Application Platform, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 11:51 AM UTC
Resolved
Mar 23, 2026, 12:57 PM UTC
Duration
1h 5m
Detected by Pingoru
Mar 23, 2026, 11:51 AM UTC

Affected components

Twilio Flex Application Platform

Update timeline

  1. investigating Mar 23, 2026, 11:51 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 23, 2026, 11:57 AM UTC

    Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Twilio engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Mar 23, 2026, 12:57 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.