Ciptex incident
Twilio - On Call Engineers are Investigating a potential issue with Flex agent page
Ciptex experienced a minor incident on March 9, 2026 affecting Twilio Flex Programmable Chat, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2026, 07:11 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Mar 09, 2026, 07:14 PM UTC
Twilio monitoring systems have detected a potential issue with Flex agent page. Their engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved Mar 09, 2026, 08:21 PM UTC
Twilio have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.