Ciptex incident
Twilio - On Call Engineers are Investigating High latency impacting outgoing messages for msg-send
Ciptex experienced a minor incident on March 18, 2026 affecting Twilio Programmable Messaging, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2026, 09:33 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Mar 18, 2026, 09:36 PM UTC
Twilio monitoring systems have detected a potential issue with High latency impacting outgoing messages for msg-send. Their engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Mar 18, 2026, 10:45 PM UTC
We are continuing to investigate this issue.
- resolved Mar 19, 2026, 01:02 AM UTC
The High latency issue on outgoing messages for Programmable Messaging API has been resolved and service is operating normally at this time.