Ciptex incident

Twilio - Issues with Status CallBack Webhooks for WhatsApp

Minor Resolved View vendor source →

Ciptex experienced a minor incident on March 16, 2026 affecting Twilio Messaging Channels, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 06:02 PM UTC
Resolved
Mar 16, 2026, 07:22 PM UTC
Duration
1h 19m
Detected by Pingoru
Mar 16, 2026, 06:02 PM UTC

Affected components

Twilio Messaging Channels

Update timeline

  1. investigating Mar 16, 2026, 06:02 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 16, 2026, 06:05 PM UTC

    Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Twilio engineers have been alerted and are investigation. We will post another update in 30 minutes.

  3. resolved Mar 16, 2026, 07:22 PM UTC

    The issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.