Ciptex incident

Twilio - Call Failures From Twilio to Emergency Phone Numbers in United States

Minor Resolved View vendor source →

Ciptex experienced a minor incident on February 13, 2026 affecting Twilio Voice, North America, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 05:17 PM UTC
Resolved
Feb 13, 2026, 05:24 PM UTC
Duration
7m
Detected by Pingoru
Feb 13, 2026, 05:17 PM UTC

Affected components

Twilio Voice, North America

Update timeline

  1. investigating Feb 13, 2026, 05:17 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 13, 2026, 05:20 PM UTC

    Twilio are observing call failures from Twilio phone numbers to Emergency Numbers in US. Twilio are currently working with their carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Feb 13, 2026, 05:24 PM UTC

    We have fully investigated the intermittent call failure from Twilio phone numbers to Emergency Numbers in US issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.