Ciptex incident

Twilio - SMS Delivery Failures From United Kingdom to a Subset of Twilio Long Codes

Notice Resolved View vendor source →

Ciptex experienced a notice incident on February 25, 2026 affecting Twilio SMS, Europe, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2026, 11:55 AM UTC
Resolved
Feb 25, 2026, 02:51 PM UTC
Duration
2h 55m
Detected by Pingoru
Feb 25, 2026, 11:55 AM UTC

Affected components

Twilio SMS, Europe

Update timeline

  1. investigating Feb 25, 2026, 11:55 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 25, 2026, 12:00 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 25, 2026, 01:59 PM UTC

    Twilio have observed a recovery in SMS delivery from the United Kingdom to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Feb 25, 2026, 02:51 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.