Ciptex incident

Twilio - Console WhatsApp Edit Senders Page Error

Minor Resolved View vendor source →

Ciptex experienced a minor incident on February 4, 2026 affecting Twilio Console, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 06:39 PM UTC
Resolved
Feb 04, 2026, 08:42 PM UTC
Duration
2h 2m
Detected by Pingoru
Feb 04, 2026, 06:39 PM UTC

Affected components

Twilio Console

Update timeline

  1. investigating Feb 04, 2026, 06:39 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 04, 2026, 06:40 PM UTC

    Twilio are investigating an error with users unable to edit WhatsApp senders within the Console. We expect to provide another update in 1 hour or as soon as more information becomes available

  3. resolved Feb 04, 2026, 08:42 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.