Ciptex incident

Potential issue affecting Twilio WhatsApp Sender Details

Minor Resolved View vendor source →
Started
Mar 05, 2026, 06:43 PM UTC
Resolved
Mar 05, 2026, 10:45 PM UTC
Duration
4h 2m
Detected by Pingoru
Mar 05, 2026, 06:43 PM UTC

Affected components

Twilio Messaging Channels

Update timeline

  1. investigating Mar 05, 2026, 06:43 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Mar 05, 2026, 06:52 PM UTC

    Twilio monitoring systems have detected a potential issue with WhatsApp phone numbers not being displayed correctly. Twilio engineers have been alerted and are investigating. We will provide an update when we have more details.

  3. monitoring Mar 05, 2026, 10:35 PM UTC

    Twilio is observing a recovery in the display of WhatsApp phone number details. We are monitoring the service to ensure a full recovery and provide another update as soon as more information becomes available.

  4. resolved Mar 05, 2026, 10:45 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

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