Ciptex incident
Potential issue affecting Twilio WhatsApp Sender Details
Ciptex experienced a minor incident on March 5, 2026 affecting Twilio Messaging Channels, lasting 4h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 05, 2026, 06:43 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Mar 05, 2026, 06:52 PM UTC
Twilio monitoring systems have detected a potential issue with WhatsApp phone numbers not being displayed correctly. Twilio engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring Mar 05, 2026, 10:35 PM UTC
Twilio is observing a recovery in the display of WhatsApp phone number details. We are monitoring the service to ensure a full recovery and provide another update as soon as more information becomes available.
- resolved Mar 05, 2026, 10:45 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.