Ciptex incident

Twilio - Errors creating Video rooms between 9:00 - 9:30 UTC in US2

Minor Resolved View vendor source →

Ciptex experienced a minor incident on January 22, 2026, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 09:55 AM UTC
Resolved
Jan 22, 2026, 11:23 AM UTC
Duration
1h 28m
Detected by Pingoru
Jan 22, 2026, 09:55 AM UTC

Update timeline

  1. investigating Jan 22, 2026, 09:55 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Jan 22, 2026, 09:57 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 22, 2026, 10:59 AM UTC

    Creating rooms in Video is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Jan 22, 2026, 11:23 AM UTC

    This incident has been resolved.