Ciptex incident

Twilio - Investigating a Potential Issue with Programmable Voice TwiML

Minor Resolved View vendor source →

Ciptex experienced a minor incident on February 20, 2026 affecting Twilio TwiML, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 09:52 PM UTC
Resolved
Feb 20, 2026, 10:24 PM UTC
Duration
31m
Detected by Pingoru
Feb 20, 2026, 09:52 PM UTC

Affected components

Twilio TwiML

Update timeline

  1. investigating Feb 20, 2026, 09:52 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 20, 2026, 09:55 PM UTC

    Twilio monitoring systems have detected a potential issue with Programmable Voice - TwiML. Their engineering team has been alerted and are actively investigating. We will update as soon as we have more information.

  3. resolved Feb 20, 2026, 10:24 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.