Ciptex incident
Twilio - Investigating a Potential Issue with Programmable Voice TwiML
Affected components
Update timeline
- investigating Feb 20, 2026, 09:52 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Feb 20, 2026, 09:55 PM UTC
Twilio monitoring systems have detected a potential issue with Programmable Voice - TwiML. Their engineering team has been alerted and are actively investigating. We will update as soon as we have more information.
- resolved Feb 20, 2026, 10:24 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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