Ciptex incident

Twilio - Elevated 500s Error for Conversations API

Major Resolved View vendor source →

Ciptex experienced a major incident on February 4, 2026 affecting Twilio Conversations, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 06:23 PM UTC
Resolved
Feb 04, 2026, 09:30 PM UTC
Duration
3h 7m
Detected by Pingoru
Feb 04, 2026, 06:23 PM UTC

Affected components

Twilio Conversations

Update timeline

  1. investigating Feb 04, 2026, 06:23 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 04, 2026, 06:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 04, 2026, 09:28 PM UTC

    We are observing recovery in elevated 500s error for Conversations API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Feb 04, 2026, 09:30 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.