Ciptex incident
Twilio - Elevated 500s Error for Conversations API
Affected components
Update timeline
- investigating Feb 04, 2026, 06:23 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Feb 04, 2026, 06:25 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 04, 2026, 09:28 PM UTC
We are observing recovery in elevated 500s error for Conversations API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Feb 04, 2026, 09:30 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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