Ciptex incident

Twilio - voice call post dial delay from twilio phone numbers to United States

Minor Resolved View vendor source →

Ciptex experienced a minor incident on February 23, 2026 affecting Twilio Voice, North America, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2026, 09:17 PM UTC
Resolved
Feb 24, 2026, 12:36 AM UTC
Duration
3h 19m
Detected by Pingoru
Feb 23, 2026, 09:17 PM UTC

Affected components

Twilio Voice, North America

Update timeline

  1. investigating Feb 23, 2026, 09:17 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Feb 23, 2026, 09:21 PM UTC

    Twilio customers may be experiencing voice calls post dial delay from twilio phone numbers to United States. Twilio engineering team is investigating the issue. We will provide another update as soon as more information becomes available.

  3. resolved Feb 24, 2026, 12:36 AM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.