Ciptex incident
Twilio - Flex Agents Intermittently Unable to Accept Inbound Voice Calls in Flex
Ciptex experienced a major incident on February 12, 2026 affecting Twilio Flex Application Platform and Twilio Flex Agent Desktop, lasting 16h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 12, 2026, 12:45 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Feb 12, 2026, 12:50 PM UTC
Twilio monitoring systems have detected a potential issue Flex. Twilio engineering teams have been alerted and are actively investigating. We will update as soon as we have more information.
- investigating Feb 12, 2026, 02:25 PM UTC
Twilio are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. The Twilio engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Feb 12, 2026, 02:25 PM UTC
We are continuing to investigate this issue.
- investigating Feb 12, 2026, 03:54 PM UTC
Twilio are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. The Twilio engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- resolved Feb 13, 2026, 05:12 AM UTC
Flex agents are able to operate normally, and there are no indications of service disruption or degradation.