BigCommerce incident

Some pricing rules not applying as expected

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on May 1, 2026 affecting Storefront, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 10:37 PM UTC
Resolved
May 03, 2026, 10:35 PM UTC
Duration
1d 23h
Detected by Pingoru
May 01, 2026, 10:37 PM UTC

Affected components

Storefront

Update timeline

  1. investigating May 01, 2026, 10:37 PM UTC

    BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

  2. investigating May 01, 2026, 11:13 PM UTC

    BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.

  3. identified May 01, 2026, 11:53 PM UTC

    BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.

  4. identified May 02, 2026, 01:53 AM UTC

    We are continuing to apply the fix to affected stores.

  5. identified May 02, 2026, 03:11 AM UTC

    The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.

  6. monitoring May 03, 2026, 10:34 PM UTC

    A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.

  7. resolved May 03, 2026, 10:35 PM UTC

    A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.