BigCommerce incident

Custom Phone Numbers preventing Shoppers from signing up

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on May 14, 2026 affecting Storefront, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 03:12 PM UTC
Resolved
May 14, 2026, 07:08 PM UTC
Duration
3h 56m
Detected by Pingoru
May 14, 2026, 03:12 PM UTC

Affected components

Storefront

Update timeline

  1. investigating May 14, 2026, 03:12 PM UTC

    We are currently investigating this issue.

  2. identified May 14, 2026, 03:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 14, 2026, 07:08 PM UTC

    This incident has been resolved.