BigCommerce incident

Custom Phone Numbers preventing Shoppers from signing up

Minor Ongoing View vendor source →

BigCommerce is currently experiencing a minor incident affecting Storefront, which began 3h ago. The vendor's full update timeline is below.

Started
May 14, 2026, 03:12 PM UTC
Resolved
Ongoing
Duration
● 2h 30m
Detected by Pingoru
May 14, 2026, 03:12 PM UTC

Affected components

Storefront

Update timeline

  1. investigating May 14, 2026, 03:12 PM UTC

    We are currently investigating this issue.

  2. identified May 14, 2026, 03:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2026, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.