BigCommerce incident

Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on June 10, 2026 affecting B2B Edition - API and B2B Edition - Buyers Portal, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 07:53 PM UTC
Resolved
Jun 11, 2026, 01:59 AM UTC
Duration
6h 6m
Detected by Pingoru
Jun 10, 2026, 07:53 PM UTC

Affected components

B2B Edition - APIB2B Edition - Buyers Portal

Update timeline

  1. investigating Jun 10, 2026, 07:53 PM UTC

    Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.

  2. identified Jun 11, 2026, 12:16 AM UTC

    We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix

  3. monitoring Jun 11, 2026, 01:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2026, 01:59 AM UTC

    This incident has been resolved.