BigCommerce incident

Elevated error rate

Resolved on May 23, 2026.

resolved May 23, 2026, 04:32 PM UTC

At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.

Started
May 23, 2026, 04:00 PM UTC
Resolved
May 23, 2026, 04:00 PM UTC
Duration
–
Detected by Pingoru
May 23, 2026, 04:00 PM UTC

Update timeline

  1. resolved May 23, 2026, 04:32 PM UTC

    At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.

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