BigCommerce experienced a notice incident on May 22, 2026 affecting Reporting & Analytics, lasting 52s. The incident has been resolved; the full update timeline is below.
Affected components
Reporting & Analytics
Update timeline
- monitoring May 22, 2026, 02:03 PM UTC
BigCommerce engineers have mitigated the issue affecting visit tracking, and new visit processing has returned to normal. We have identified an impacted period where some visit data was not recorded. Visit reports and Conversion reports may show incomplete data for the affected time window.
- resolved May 22, 2026, 02:04 PM UTC
This incident has been resolved.