BigCommerce incident

Payment capture failures

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on May 17, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 11:27 PM UTC
Resolved
May 14, 2026, 10:00 AM UTC
Duration
—
Detected by Pingoru
May 17, 2026, 11:27 PM UTC

Update timeline

  1. resolved May 17, 2026, 11:27 PM UTC

    A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.