BigCommerce experienced a minor incident on May 27, 2026 affecting B2B Edition - API and B2B Edition - Dashboard and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
B2B Edition - APIB2B Edition - DashboardB2B Edition - Buyers Portal
Update timeline
- investigating May 27, 2026, 11:52 PM UTC
We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.
- identified May 28, 2026, 12:06 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 28, 2026, 01:17 AM UTC
This issue has been resolved.