BigCommerce incident

Elevated Response Times

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on April 24, 2026 affecting API & Webhooks and Storefront, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 02:41 PM UTC
Resolved
Apr 24, 2026, 03:14 PM UTC
Duration
32m
Detected by Pingoru
Apr 24, 2026, 02:41 PM UTC

Affected components

API & WebhooksStorefront

Update timeline

  1. investigating Apr 24, 2026, 02:41 PM UTC

    Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.

  2. monitoring Apr 24, 2026, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 24, 2026, 03:14 PM UTC

    This incident has been resolved.