BigCommerce incident

Availability Issue

Notice Resolved View vendor source →

BigCommerce experienced a notice incident on May 4, 2026 affecting Storefront, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 05:09 PM UTC
Resolved
May 04, 2026, 05:09 PM UTC
Duration
—
Detected by Pingoru
May 04, 2026, 05:09 PM UTC

Affected components

Storefront

Update timeline

  1. resolved May 04, 2026, 05:09 PM UTC

    Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.