BigCommerce incident

401 Errors for Installed Applications

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on April 22, 2026 affecting API & Webhooks and Control Panel, lasting 8h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 11:49 AM UTC
Resolved
Apr 22, 2026, 08:38 PM UTC
Duration
8h 48m
Detected by Pingoru
Apr 22, 2026, 11:49 AM UTC

Affected components

API & WebhooksControl Panel

Update timeline

  1. investigating Apr 22, 2026, 11:49 AM UTC

    BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.

  2. investigating Apr 22, 2026, 11:50 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 22, 2026, 12:55 PM UTC

    BigCommerce engineers have identified the issue and are working on a fix.

  4. identified Apr 22, 2026, 02:23 PM UTC

    BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.

  5. identified Apr 22, 2026, 02:44 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Apr 22, 2026, 04:04 PM UTC

    We are continuing to work on a fix for this issue.

  7. resolved Apr 22, 2026, 08:38 PM UTC

    This incident has been resolved.