BigCommerce incident

B2B Customer Login Degraded

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on April 13, 2026 affecting B2B Edition - Buyers Portal, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 03:59 PM UTC
Resolved
Apr 13, 2026, 04:27 PM UTC
Duration
27m
Detected by Pingoru
Apr 13, 2026, 03:59 PM UTC

Affected components

B2B Edition - Buyers Portal

Update timeline

  1. investigating Apr 13, 2026, 03:59 PM UTC

    Commerce engineers are currently investigating issues with logins for B2B customers.

  2. resolved Apr 13, 2026, 04:27 PM UTC

    Commerce engineers were alerted to an increase in error rates B2B customer logins and API calls. Action was taken and error rates have returned to normal at 15:51 UTC. All systems are fully operational.