BigCommerce incident

PayPal Commerce Platform 3DS popup infinite loading issue

Notice Resolved View vendor source →

BigCommerce experienced a notice incident on April 9, 2026 affecting Storefront, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 02:53 PM UTC
Resolved
Apr 09, 2026, 05:24 PM UTC
Duration
2h 31m
Detected by Pingoru
Apr 09, 2026, 02:53 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Apr 09, 2026, 02:53 PM UTC

    Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.

  2. investigating Apr 09, 2026, 03:24 PM UTC

    The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.

  3. resolved Apr 09, 2026, 05:24 PM UTC

    External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores