BigCommerce incident
PayPal Commerce Platform 3DS popup infinite loading issue
Affected components
Storefront
Update timeline
- investigating Apr 09, 2026, 02:53 PM UTC
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
- investigating Apr 09, 2026, 03:24 PM UTC
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
- resolved Apr 09, 2026, 05:24 PM UTC
External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores
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