BigCommerce incident

Homepage Content Display Issue

Notice Resolved View vendor source →
Started
Apr 23, 2026, 10:14 PM UTC
Resolved
Apr 21, 2026, 02:30 PM UTC
Duration
—
Detected by Pingoru
Apr 23, 2026, 10:14 PM UTC

Update timeline

  1. resolved Apr 23, 2026, 10:14 PM UTC

    On April 21, 2026 at 14:37 UTC, Commerce engineers were alerted to an issue with Stencil storefronts. After investigation it was determined that a small number of Stencil storefronts using a custom layout template for their homepage experienced an issue where the homepage displayed incorrect content. The issue was caused by an internal update to site routing logic and was resolved at 15:09 UTC on April 21 by disabling the change.

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