Appfolio Outage History

We are currently investigating an issue affecting PDF document generation across the platform. Customers may experience failures when generating lease templates and renewal forms, where tenant, property, or other data fails to auto-populate, resulting in blank or incomplete fields. Additionally, PDF form merge fields may fail to autofill, disappear unexpectedly, or clear pre-filled fields.

We are currently investigating an incident impacting Resident Forms and Lease documents. Documents may fail to generate, display an error message, or display a black screen when attempting to load the page. While we do not yet have a resolution timeline, our team is working to resolve this as quickly as possible and will provide updates here as they become available.

Users who integrated their Microsoft account (Outlook, Hotmail, etc.) are currently unable to send emails successfully through our application

We are currently addressing an issue affecting the "Forgot Password" link on the AppFolio Property Manager and Resident Online Portal login screens. This feature is temporarily disabled while our engineering team works on a fix. **Temporary Workarounds:** * **Resident Passwords:** A Property Manager can log into APM, navigate to the respective occupancy page, and click **Reset Password**. * **APM Staff/User Passwords:** An Admin or President can navigate to the **Manage Users** screen and click **Reset Password** next to the user. The user will receive an email with a link to complete the reset.

Our partner is currently experiencing an issue with Two Factor Authentication (2FA) code delivery when using voice code delivery. In the interim, we recommend using text (SMS) as the delivery method for these codes. While we do not yet have an estimated resolution timeline, rest assured that our team is working to resolve this issue as quickly as possible. We will provide updates on this page as they become available.

We are currently experiencing an issue intermittently impacting the ability to send and receive messages in the Virtual Assistant and AppFolio Support window. You may experience issues submitting support requests, or a delay in responses from the Customer Care team. Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

We are currently investigating an issue causing significant delays for SMS 2FA verification codes, which is primarily affecting customers. Our team is actively working with upstream carriers to resolve this delivery delay as quickly as possible. If you are currently waiting on a code, please avoid requesting it multiple times. If you have already made several attempts, please **wait 30 minutes** before trying again to ensure your next request processes successfully.

We are currently experiencing an issue with PDF Forms and Templates. **Most notably, the PDF lease form selection page is unavailable within move-in and renewal workflows.** Additionally, general index pages for PDF leases, resident forms, and owner forms are down. Our team is working to restore full functionality as soon as possible, and updates will be provided here.

Default PDF lease templates are temporarily disassociated from property pages and won't auto-populate PDF forms in move-in or renewal lease generation flows. Your templates are intact — this is a configuration issue only. You can manually select the appropriate template within each flow while we work to restore the defaults. We'll update you once resolved.

We are currently investigating an issue causing intermittent loading issues in AppFolio.

We are investigating a user escalation that is preventing LPs from submitting the contact us and submit interest form.

On May 27th, a business verification pop-up was displayed to users in error due to a system misconfiguration. This was a legitimate AppFolio message, your data remains secure, and **no action is required** on your part. The notification has been removed, and we will reach out directly in the coming weeks to the specific users who actually need to complete this step.

We are currently investigating reports of an issue affecting the **Cash Flow Detail** report. Some users are encountering an error message stating, _“We are unable to process your request,”_ when trying to load the report or customize its filters. Our engineering team is actively looking into the root cause to get this resolved as quickly as possible. We sincerely apologize for the disruption to your financial reporting today. We will post our next update here as soon as more information becomes available.

We are currently investigating reports of an issue affecting the **Prepare Renewal** task. Some users may encounter an error message preventing them from successfully generating renewal offers. Our engineering team is actively diagnosing the root cause to implement a fix as quickly as possible. We apologize for any disruption this causes to your renewal workflows.

We are currently experiencing an issue impacting access and loading speed in some Investment Manager pages. Our team is working diligently to restore functionality as quickly as possible and will provide updates on this page as they become available.

Tenant screening is currently unavailable due to technical issues with our credit data vendor. Our vendor is aware of the issue and we're working diligently with them to resolve it as soon as possible. We will provide updates here as soon as we have more information.

We are currently experiencing an outage impacting the Dedicated Phone Line. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to contact the Customer Care team over the phone. Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

We are currently experiencing an issue impacting the ability to send and receive text messages and prepare leases in AppFolio. While we do not yet have an estimated resolution timeline, rest assured that our team is working to resolve this as quickly as possible. We will provide updates here as they become available!

We are continuing to investigate this issue.