Appfolio Outage History

We are investigating a user escalation that is preventing LPs from submitting the contact us and submit interest form.

On May 27th, a business verification pop-up was displayed to users in error due to a system misconfiguration. This was a legitimate AppFolio message, your data remains secure, and **no action is required** on your part. The notification has been removed, and we will reach out directly in the coming weeks to the specific users who actually need to complete this step.

We are currently investigating reports of an issue affecting the **Cash Flow Detail** report. Some users are encountering an error message stating, _“We are unable to process your request,”_ when trying to load the report or customize its filters. Our engineering team is actively looking into the root cause to get this resolved as quickly as possible. We sincerely apologize for the disruption to your financial reporting today. We will post our next update here as soon as more information becomes available.

We are currently investigating reports of an issue affecting the **Prepare Renewal** task. Some users may encounter an error message preventing them from successfully generating renewal offers. Our engineering team is actively diagnosing the root cause to implement a fix as quickly as possible. We apologize for any disruption this causes to your renewal workflows.

We are currently experiencing an issue impacting access and loading speed in some Investment Manager pages. Our team is working diligently to restore functionality as quickly as possible and will provide updates on this page as they become available.

Tenant screening is currently unavailable due to technical issues with our credit data vendor. Our vendor is aware of the issue and we're working diligently with them to resolve it as soon as possible. We will provide updates here as soon as we have more information.

We are currently experiencing an outage impacting the Dedicated Phone Line. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to contact the Customer Care team over the phone. Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

We are currently experiencing an issue impacting the ability to send and receive text messages and prepare leases in AppFolio. While we do not yet have an estimated resolution timeline, rest assured that our team is working to resolve this as quickly as possible. We will provide updates here as they become available!

We are continuing to investigate this issue.