Appfolio Outage History
Appfolio is up right nowPingoru has recorded 23 incidents for Appfolio: 23 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 72 of 720 (10%) |
| May 2026 | 5 | 183 of 744 (25%) |
| June 2026 | 2 | 6 of 720 (1%) |
| July 2026 | 4 | 103 of 744 (14%) |
| August 2026 | 4 | 34 of 744 (5%) |
| September 2026 | 4 | 11 of 720 (1%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 81 (0%) |
Incidents, newest first
Minor September 22, 2026 Latency Issues 1h 28m AppFolio Property Manager (Core Application)
Started Sep 22, 2026, 05:25 PM UTC· resolved Sep 22, 2026, 06:54 PM UTC
- investigating Sep 22, 2026, 05:25 PM UTC
We are currently experiencing a system issue that may cause loading delays for some AppFolio users. Our team is working diligently to resolve the issue and restore full functionality as soon as possible. Updates will be provided on this page.
- monitoring Sep 22, 2026, 06:24 PM UTC
We implemented a fix and are currently monitoring the result. Impacted AppFolio users should begin to see recovery.
- resolved Sep 22, 2026, 06:54 PM UTC
This incident has been resolved. Please contact the Customer Care team if you experience any additional issues.
Minor September 18, 2026 Issue Impacting Data Merging Across PDF Templates 3h 35m AppFolio Property Manager (Core Application)
Started Sep 18, 2026, 02:44 PM UTC· resolved Sep 18, 2026, 06:20 PM UTC
- investigating Sep 18, 2026, 02:44 PM UTC
We are currently investigating an issue affecting PDF document generation across the platform. Customers may experience failures when generating lease templates and renewal forms, where tenant, property, or other data fails to auto-populate, resulting in blank or incomplete fields. Additionally, PDF form merge fields may fail to autofill, disappear unexpectedly, or clear pre-filled fields.
- identified Sep 18, 2026, 06:13 PM UTC
We are continuing to work on a fix for this incident.
- resolved Sep 18, 2026, 06:23 PM UTC
We implemented a fix and are currently monitoring the result.
Minor September 11, 2026 Resident forms & PDFs Unavailable 5h 28m AppFolio Property Manager (Core Application)
Started Sep 11, 2026, 04:01 PM UTC· resolved Sep 11, 2026, 09:29 PM UTC
- investigating Sep 11, 2026, 04:01 PM UTC
We are currently investigating an incident impacting Resident Forms and Lease documents. Documents may fail to generate, display an error message, or display a black screen when attempting to load the page. While we do not yet have a resolution timeline, our team is working to resolve this as quickly as possible and will provide updates here as they become available.
- identified Sep 11, 2026, 06:32 PM UTC
Our team has identified the cause of the issue and are working to resolve it as quickly as possible.
- resolved Sep 11, 2026, 09:29 PM UTC
This incident has been resolved. If you are still experiencing issues with Resident Forms or lease documents, please contact AppFolio Customer Care.
Minor September 4, 2026 AppFolio Virtual Assistant 10m Customer Support (Virtual Assistant)
Started Sep 04, 2026, 03:49 PM UTC· resolved Sep 04, 2026, 03:59 PM UTC
- monitoring Sep 04, 2026, 03:49 PM UTC
Our partner has identified an issue causing the AppFolio Virtual Assistant to intermittently fail. We have implemented a fix and are monitoring for full recovery.
- resolved Sep 04, 2026, 03:59 PM UTC
This incident has been resolved.
Minor August 24, 2026 Emails failing to send for Microsoft Email Integrated Users 1h 46m Investment Manager
Started Aug 24, 2026, 06:04 PM UTC· resolved Aug 24, 2026, 07:51 PM UTC
- investigating Aug 24, 2026, 06:04 PM UTC
Users who integrated their Microsoft account (Outlook, Hotmail, etc.) are currently unable to send emails successfully through our application
- identified Aug 24, 2026, 07:02 PM UTC
Our team has identified the issue and is working to resolve it. We will provide updates here as they become available!
- resolved Aug 24, 2026, 07:51 PM UTC
This incident has been resolved. If you are still experiencing email issues, please reach out to the Customer Care team for support.
Major August 20, 2026 Appfolio Login Issues 1d 2h AppFolio Property Manager (Core Application), AppFolio Property Manager (Login Services)
Started Aug 20, 2026, 12:00 AM UTC· resolved Aug 21, 2026, 02:28 AM UTC
- investigating Aug 20, 2026, 12:00 AM UTC
We are currently addressing an issue affecting the "Forgot Password" link on the AppFolio Property Manager and Resident Online Portal login screens. This feature is temporarily disabled while our engineering team works on a fix. **Temporary Workarounds:** * **Resident Passwords:** A Property Manager can log into APM, navigate to the respective occupancy page, and click **Reset Password**. * **APM Staff/User Passwords:** An Admin or President can navigate to the **Manage Users** screen and click **Reset Password** next to the user. The user will receive an email with a link to complete the reset.
- identified Aug 20, 2026, 12:49 PM UTC
We are continuing to work on a fix for this incident.
- resolved Aug 21, 2026, 02:28 AM UTC
This incident has been resolved.
Minor August 3, 2026 AppFolio Two Factor Authentication (2FA) Codes Delayed 3h 56m Communication Services (SMS), AppFolio Property Manager (Login Services)
Started Aug 03, 2026, 04:25 PM UTC· resolved Aug 03, 2026, 08:22 PM UTC
- investigating Aug 03, 2026, 04:25 PM UTC
Our partner is currently experiencing an issue with Two Factor Authentication (2FA) code delivery when using voice code delivery. In the interim, we recommend using text (SMS) as the delivery method for these codes. While we do not yet have an estimated resolution timeline, rest assured that our team is working to resolve this issue as quickly as possible. We will provide updates on this page as they become available.
- resolved Aug 03, 2026, 08:22 PM UTC
This incident has been resolved - users should now successfully receive 2FA codes via their preferred method. If you or a member of your team are still experiencing issues with 2FA code delivery, please contact the AppFolio Customer Care team for additional support.
Minor August 3, 2026 Virtual Assistant Intermittently Unavailable 5h 16m Customer Support (Virtual Assistant), Customer Support (Request a Call)
Started Aug 03, 2026, 02:52 PM UTC· resolved Aug 03, 2026, 08:09 PM UTC
- investigating Aug 03, 2026, 02:52 PM UTC
We are currently experiencing an issue intermittently impacting the ability to send and receive messages in the Virtual Assistant and AppFolio Support window. You may experience issues submitting support requests, or a delay in responses from the Customer Care team. Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.
- monitoring Aug 03, 2026, 06:54 PM UTC
Our partner has implemented a resolution and are currently monitoring to ensure a successful resolution
- resolved Aug 03, 2026, 08:09 PM UTC
This incident has been resolved. You should now have full access to AppFolio's Customer Care team using the in-app support window.
Minor July 15, 2026 AppFolio Two Factor Authentication (2FA) Codes Delayed 3h 21m Communication Services (SMS)
Started Jul 15, 2026, 05:58 PM UTC· resolved Jul 15, 2026, 09:20 PM UTC
- investigating Jul 15, 2026, 05:58 PM UTC
We are currently investigating an issue causing significant delays for SMS Two Factor Authentication (2FA) verification codes, which is primarily affecting customers who are logging in or issuing outbound payments. Our team is actively working with upstream carriers to resolve this delivery delay as quickly as possible. If you are currently waiting on a code, please avoid requesting it multiple times. If you have already made several attempts, please **wait 30 minutes** before trying again to ensure your next request processes successfully.
- identified Jul 15, 2026, 06:52 PM UTC
Our partner has identified the cause, and is working to resolve the issue. We will continue to provide updates as they become available.
- monitoring Jul 15, 2026, 07:11 PM UTC
Our partner is observing a recovery in SMS code delivery and is monitoring to ensure a full resolution.
- resolved Jul 15, 2026, 09:20 PM UTC
This incident has been resolved. Your team should receive Two Factor Authentication codes normally, but if you continue to experience issues, please contact the AppFolio Customer Care team for support.
Minor July 13, 2026 Appfolio Login 2FA Issues 19h 54m Customer Support (Virtual Assistant), AppFolio Property Manager (Core Application)
Started Jul 13, 2026, 05:56 PM UTC· resolved Jul 14, 2026, 01:51 PM UTC
- investigating Jul 13, 2026, 05:56 PM UTC
We are currently investigating an issue causing significant delays for SMS 2FA verification codes, which is primarily affecting customers. Our team is actively working with upstream carriers to resolve this delivery delay as quickly as possible. If you are currently waiting on a code, please avoid requesting it multiple times. If you have already made several attempts, please **wait 30 minutes** before trying again to ensure your next request processes successfully.
- resolved Jul 14, 2026, 01:51 PM UTC
This incident has been resolved.
Minor July 10, 2026 PDF Lease Selection Unavailable for Move-Ins and Renewals 4h AppFolio Property Manager (Core Application)
Started Jul 10, 2026, 11:00 AM UTC· resolved Jul 10, 2026, 03:00 PM UTC
- investigating Jul 10, 2026, 11:00 AM UTC
We are currently experiencing an issue with PDF Forms and Templates. **Most notably, the PDF lease form selection page is unavailable within move-in and renewal workflows.** Additionally, general index pages for PDF leases, resident forms, and owner forms are down. Our team is working to restore full functionality as soon as possible, and updates will be provided here.
- identified Jul 10, 2026, 12:51 PM UTC
We are continuing to work on a fix for this incident.
- identified Jul 10, 2026, 01:51 PM UTC
We are continuing to work on a fix for this incident.
- resolved Jul 10, 2026, 03:00 PM UTC
This incident has been resolved.
Minor July 10, 2026 Default PDF Leases Missing for Some Properties 3d 10h AppFolio Property Manager (Core Application)
Started Jul 10, 2026, 10:30 AM UTC· resolved Jul 13, 2026, 09:13 PM UTC
- investigating Jul 10, 2026, 10:30 AM UTC
Default PDF lease templates are temporarily disassociated from property pages and won't auto-populate PDF forms in move-in or renewal lease generation flows. Your templates are intact — this is a configuration issue only. You can manually select the appropriate template within each flow while we work to restore the defaults. We'll update you once resolved.
- monitoring Jul 13, 2026, 03:53 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 13, 2026, 09:13 PM UTC
This incident has been resolved.
Minor June 26, 2026 Loading Issues 2h 10m AppFolio Property Manager (Core Application), AppFolio Property Manager (Search), AppFolio Property Manager (Reports)
Started Jun 26, 2026, 02:40 AM UTC· resolved Jun 26, 2026, 04:50 AM UTC
- investigating Jun 26, 2026, 02:40 AM UTC
We are currently investigating an issue causing intermittent loading issues in AppFolio.
- resolved Jun 26, 2026, 04:50 AM UTC
We briefly experienced issue causing some users to receive error messages when attempting to load reports, and other pages in AppFolio. This issue is now resolved. If you are still experiencing loading issues, please contact AppFolio Customer Care for support.
Minor June 12, 2026 Unable to submit Contact Us & Submit Interest Form 3h 51m Investment Manager
Started Jun 12, 2026, 04:53 PM UTC· resolved Jun 12, 2026, 08:44 PM UTC
- investigating Jun 12, 2026, 04:53 PM UTC
We are investigating a user escalation that is preventing LPs from submitting the contact us and submit interest form.
- identified Jun 12, 2026, 06:23 PM UTC
We are continuing to work on a fix for this incident.
- identified Jun 12, 2026, 08:21 PM UTC
We are continuing to work on a fix for this incident.
- resolved Jun 12, 2026, 08:44 PM UTC
Thank you for your patience - this issue has been resolved, and you should now see full functionality when using the Contact Us and Submit Interest forms. Please reach out to the Customer Care team if you continue to experience issues or have any additional questions!
Minor May 28, 2026 "Action Required" Pop-Up 13h 15m Payment Services (ACH Processing)
Started May 28, 2026, 02:30 AM UTC· resolved May 28, 2026, 03:45 PM UTC
- investigating May 28, 2026, 02:30 AM UTC
On May 27th, a business verification pop-up was displayed to users in error due to a system misconfiguration. This was a legitimate AppFolio message, your data remains secure, and **no action is required** on your part. The notification has been removed, and we will reach out directly in the coming weeks to the specific users who actually need to complete this step.
- resolved May 28, 2026, 03:45 PM UTC
The business verification pop-up was displayed in error has now been removed. Thank you so much for your patience and understanding.
Minor May 21, 2026 Reporting Services Degraded 6d 16h AppFolio Property Manager (Reports)
Started May 21, 2026, 12:00 AM UTC· resolved May 27, 2026, 04:00 PM UTC
- investigating May 21, 2026, 12:00 AM UTC
We are currently investigating reports of an issue affecting the **Cash Flow Detail** report. Some users are encountering an error message stating, _“We are unable to process your request,”_ when trying to load the report or customize its filters. Our engineering team is actively looking into the root cause to get this resolved as quickly as possible. We sincerely apologize for the disruption to your financial reporting today. We will post our next update here as soon as more information becomes available.
- identified May 21, 2026, 05:00 PM UTC
We are continuing to work on a fix for this incident.
- identified May 26, 2026, 03:55 PM UTC
We have deployed a partial fix, and the **Cash Flow Detail** report is now working normally for the majority of users. Thank you for your continued patience as we finish resolving this for everyone.
- resolved May 27, 2026, 04:00 PM UTC
This incident has been resolved.
Minor May 20, 2026 Lease Renewal Issue 5h 21m AppFolio Property Manager (Core Application)
Started May 20, 2026, 07:38 PM UTC· resolved May 21, 2026, 01:00 AM UTC
- investigating May 20, 2026, 07:38 PM UTC
We are currently investigating reports of an issue affecting the **Prepare Renewal** task. Some users may encounter an error message preventing them from successfully generating renewal offers. Our engineering team is actively diagnosing the root cause to implement a fix as quickly as possible. We apologize for any disruption this causes to your renewal workflows.
- resolved May 21, 2026, 01:00 AM UTC
This incident has been resolved.
Minor May 14, 2026 Degraded Loading Speed 2h 3m AppFolio Property Manager (Core Application), AppFolio Property Manager (Search), AppFolio Property Manager (Reports)
Started May 14, 2026, 08:04 PM UTC· resolved May 14, 2026, 10:07 PM UTC
- investigating May 14, 2026, 08:04 PM UTC
We are currently experiencing an issue impacting access and loading speed in some Investment Manager pages. Our team is working diligently to restore functionality as quickly as possible and will provide updates on this page as they become available.
- monitoring May 14, 2026, 08:08 PM UTC
We implemented a fix and are currently monitoring the result. Refreshing the page should resolve most errors.
- resolved May 14, 2026, 10:07 PM UTC
This incident has been resolved.
Major May 5, 2026 Credit Screening Unavailable 3h 33m Tenant Screening (Income Verification), Tenant Screening (Credit Reporting), Tenant Screening (Core Tenant Screening)
Started May 05, 2026, 03:00 PM UTC· resolved May 05, 2026, 06:33 PM UTC
- investigating May 05, 2026, 03:00 PM UTC
Tenant screening is currently unavailable due to technical issues with our credit data vendor. Our vendor is aware of the issue and we're working diligently with them to resolve it as soon as possible. We will provide updates here as soon as we have more information.
- identified May 05, 2026, 05:01 PM UTC
We are continuing to work on a fix for this incident.
- monitoring May 05, 2026, 05:26 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved May 05, 2026, 06:33 PM UTC
This incident has been resolved.
Minor April 22, 2026 Credit Screening Unavailable 3h 41m Tenant Screening (Income Verification), Tenant Screening (Credit Reporting), Tenant Screening (Core Tenant Screening)
Started Apr 22, 2026, 09:00 PM UTC· resolved Apr 23, 2026, 12:42 AM UTC
- investigating Apr 22, 2026, 09:00 PM UTC
Tenant screening is currently unavailable due to technical issues with our credit data vendor. Our vendor is aware of the issue and we're working diligently with them to resolve it as soon as possible. We will provide updates here as soon as we have more information.
- monitoring Apr 22, 2026, 11:41 PM UTC
This issue has been resolved - the team is monitoring to ensure a full resolution.
- resolved Apr 23, 2026, 12:42 AM UTC
This incident has been resolved.
Major April 22, 2026 Dedicated Phone Line Unavailable 18h 47m Customer Support (Dedicated Phone Line)
Started Apr 22, 2026, 08:50 PM UTC· resolved Apr 23, 2026, 03:38 PM UTC
- investigating Apr 22, 2026, 08:50 PM UTC
We are currently experiencing an outage impacting the Dedicated Phone Line. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to contact the Customer Care team over the phone. Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.
- monitoring Apr 23, 2026, 12:42 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Apr 23, 2026, 03:38 PM UTC
This incident has been resolved.
Minor April 22, 2026 Text Messages & Lease Generation 6h 3m AppFolio Property Manager (Core Application), Communication Services (SMS)
Started Apr 22, 2026, 04:18 PM UTC· resolved Apr 22, 2026, 10:21 PM UTC
- investigating Apr 22, 2026, 04:18 PM UTC
We are currently experiencing an issue impacting the ability to send and receive text messages and prepare leases in AppFolio. While we do not yet have an estimated resolution timeline, rest assured that our team is working to resolve this as quickly as possible. We will provide updates here as they become available!
- identified Apr 22, 2026, 05:30 PM UTC
The team has identified the issue & is continuing to work on a fix for this incident.
- resolved Apr 22, 2026, 10:21 PM UTC
This incident has been resolved. If you are still encountering issues with viewing or sending text messages or Blue moon leases, please reach out to the AppFolio Customer Care team for additional support.
Minor April 21, 2026 Notes Missing from Corporate Entities 2d 23h AppFolio Property Manager (Core Application)
Started Apr 21, 2026, 08:27 PM UTC· resolved Apr 24, 2026, 08:19 PM UTC
- identified Apr 21, 2026, 08:27 PM UTC
We are currently investigating an issue that may affect the display of notes within the Corporate Entities module for a small number of users. Our engineering team is working to identify the root cause and restore full visibility. We will provide updates as more information becomes available.
- investigating Apr 21, 2026, 09:31 PM UTC
We are continuing to investigate this issue.
- identified Apr 21, 2026, 10:56 PM UTC
We are continuing to work on a fix for this incident.
- resolved Apr 24, 2026, 08:19 PM UTC
This incident has been resolved.