Appfolio incident

Reporting Services Degraded

Minor Resolved

Appfolio experienced a minor incident on May 21, 2026 affecting AppFolio Property Manager (Reports), lasting 6d 16h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 12:00 AM UTC
Resolved
May 27, 2026, 04:00 PM UTC
Duration
6d 16h
Detected by Pingoru
May 21, 2026, 12:00 AM UTC

Affected components

AppFolio Property Manager (Reports)

Update timeline

  1. investigating May 21, 2026, 12:00 AM UTC

    We are currently investigating reports of an issue affecting the **Cash Flow Detail** report. Some users are encountering an error message stating, _“We are unable to process your request,”_ when trying to load the report or customize its filters. Our engineering team is actively looking into the root cause to get this resolved as quickly as possible. We sincerely apologize for the disruption to your financial reporting today. We will post our next update here as soon as more information becomes available.

  2. identified May 21, 2026, 05:00 PM UTC

    We are continuing to work on a fix for this incident.

  3. identified May 26, 2026, 03:55 PM UTC

    We have deployed a partial fix, and the **Cash Flow Detail** report is now working normally for the majority of users. Thank you for your continued patience as we finish resolving this for everyone.

  4. resolved May 27, 2026, 04:00 PM UTC

    This incident has been resolved.