Appfolio incident

Credit Screening Unavailable

Minor Resolved

Appfolio experienced a minor incident on April 22, 2026 affecting Tenant Screening (Income Verification) and Tenant Screening (Credit Reporting) and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 09:00 PM UTC
Resolved
Apr 23, 2026, 12:42 AM UTC
Duration
3h 41m
Detected by Pingoru
Apr 22, 2026, 09:00 PM UTC

Affected components

Tenant Screening (Income Verification)Tenant Screening (Credit Reporting)Tenant Screening (Core Tenant Screening)

Update timeline

  1. investigating Apr 22, 2026, 09:00 PM UTC

    Tenant screening is currently unavailable due to technical issues with our credit data vendor. Our vendor is aware of the issue and we're working diligently with them to resolve it as soon as possible. We will provide updates here as soon as we have more information.

  2. monitoring Apr 22, 2026, 11:41 PM UTC

    This issue has been resolved - the team is monitoring to ensure a full resolution.

  3. resolved Apr 23, 2026, 12:42 AM UTC

    This incident has been resolved.