Appfolio incident

Appfolio Login 2FA Issues

Minor Resolved

Appfolio experienced a minor incident on July 13, 2026 affecting Customer Support (Virtual Assistant) and AppFolio Property Manager (Core Application), lasting 19h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 05:56 PM UTC
Resolved
Jul 14, 2026, 01:51 PM UTC
Duration
19h 54m
Detected by Pingoru
Jul 13, 2026, 05:56 PM UTC

Affected components

Customer Support (Virtual Assistant)AppFolio Property Manager (Core Application)

Update timeline

  1. investigating Jul 13, 2026, 05:56 PM UTC

    We are currently investigating an issue causing significant delays for SMS 2FA verification codes, which is primarily affecting customers. Our team is actively working with upstream carriers to resolve this delivery delay as quickly as possible. If you are currently waiting on a code, please avoid requesting it multiple times. If you have already made several attempts, please **wait 30 minutes** before trying again to ensure your next request processes successfully.

  2. resolved Jul 14, 2026, 01:51 PM UTC

    This incident has been resolved.