Appfolio incident

Resident forms & PDFs Unavailable

Minor Resolved

Appfolio experienced a minor incident on September 11, 2026 affecting AppFolio Property Manager (Core Application), lasting 5h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 04:01 PM UTC
Resolved
Sep 11, 2026, 09:29 PM UTC
Duration
5h 28m
Detected by Pingoru
Sep 11, 2026, 04:01 PM UTC

Affected components

AppFolio Property Manager (Core Application)

Update timeline

  1. investigating Sep 11, 2026, 04:01 PM UTC

    We are currently investigating an incident impacting Resident Forms and Lease documents. Documents may fail to generate, display an error message, or display a black screen when attempting to load the page. While we do not yet have a resolution timeline, our team is working to resolve this as quickly as possible and will provide updates here as they become available.

  2. identified Sep 11, 2026, 06:32 PM UTC

    Our team has identified the cause of the issue and are working to resolve it as quickly as possible.

  3. resolved Sep 11, 2026, 09:29 PM UTC

    This incident has been resolved. If you are still experiencing issues with Resident Forms or lease documents, please contact AppFolio Customer Care.