Appfolio incident

Dedicated Phone Line Unavailable

Major Resolved

Appfolio experienced a major incident on April 22, 2026 affecting Customer Support (Dedicated Phone Line), lasting 18h 47m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 08:50 PM UTC
Resolved
Apr 23, 2026, 03:38 PM UTC
Duration
18h 47m
Detected by Pingoru
Apr 22, 2026, 08:50 PM UTC

Affected components

Customer Support (Dedicated Phone Line)

Update timeline

  1. investigating Apr 22, 2026, 08:50 PM UTC

    We are currently experiencing an outage impacting the Dedicated Phone Line. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to contact the Customer Care team over the phone. Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

  2. monitoring Apr 23, 2026, 12:42 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Apr 23, 2026, 03:38 PM UTC

    This incident has been resolved.