Appfolio incident

Appfolio Login Issues

Major Resolved

Appfolio experienced a major incident on August 20, 2026 affecting AppFolio Property Manager (Core Application) and AppFolio Property Manager (Login Services), lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 12:00 AM UTC
Resolved
Aug 21, 2026, 02:28 AM UTC
Duration
1d 2h
Detected by Pingoru
Aug 20, 2026, 12:00 AM UTC

Affected components

AppFolio Property Manager (Core Application)AppFolio Property Manager (Login Services)

Update timeline

  1. investigating Aug 20, 2026, 12:00 AM UTC

    We are currently addressing an issue affecting the "Forgot Password" link on the AppFolio Property Manager and Resident Online Portal login screens. This feature is temporarily disabled while our engineering team works on a fix. **Temporary Workarounds:** * **Resident Passwords:** A Property Manager can log into APM, navigate to the respective occupancy page, and click **Reset Password**. * **APM Staff/User Passwords:** An Admin or President can navigate to the **Manage Users** screen and click **Reset Password** next to the user. The user will receive an email with a link to complete the reset.

  2. identified Aug 20, 2026, 12:49 PM UTC

    We are continuing to work on a fix for this incident.

  3. resolved Aug 21, 2026, 02:28 AM UTC

    This incident has been resolved.