Appfolio incident

Virtual Assistant Intermittently Unavailable

Minor Resolved

Appfolio experienced a minor incident on August 3, 2026 affecting Customer Support (Virtual Assistant) and Customer Support (Request a Call), lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 02:52 PM UTC
Resolved
Aug 03, 2026, 08:09 PM UTC
Duration
5h 16m
Detected by Pingoru
Aug 03, 2026, 02:52 PM UTC

Affected components

Customer Support (Virtual Assistant)Customer Support (Request a Call)

Update timeline

  1. investigating Aug 03, 2026, 02:52 PM UTC

    We are currently experiencing an issue intermittently impacting the ability to send and receive messages in the Virtual Assistant and AppFolio Support window. You may experience issues submitting support requests, or a delay in responses from the Customer Care team. Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

  2. monitoring Aug 03, 2026, 06:54 PM UTC

    Our partner has implemented a resolution and are currently monitoring to ensure a successful resolution

  3. resolved Aug 03, 2026, 08:09 PM UTC

    This incident has been resolved. You should now have full access to AppFolio's Customer Care team using the in-app support window.