Appfolio incident

Default PDF Leases Missing for Some Properties

Minor Resolved

Appfolio experienced a minor incident on July 10, 2026 affecting AppFolio Property Manager (Core Application), lasting 3d 10h. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 10:30 AM UTC
Resolved
Jul 13, 2026, 09:13 PM UTC
Duration
3d 10h
Detected by Pingoru
Jul 10, 2026, 10:30 AM UTC

Affected components

AppFolio Property Manager (Core Application)

Update timeline

  1. investigating Jul 10, 2026, 10:30 AM UTC

    Default PDF lease templates are temporarily disassociated from property pages and won't auto-populate PDF forms in move-in or renewal lease generation flows. Your templates are intact — this is a configuration issue only. You can manually select the appropriate template within each flow while we work to restore the defaults. We'll update you once resolved.

  2. monitoring Jul 13, 2026, 03:53 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jul 13, 2026, 09:13 PM UTC

    This incident has been resolved.