Appfolio incident

AppFolio Two Factor Authentication (2FA) Codes Delayed

Minor Resolved

Appfolio experienced a minor incident on August 3, 2026 affecting Communication Services (SMS) and AppFolio Property Manager (Login Services), lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 04:25 PM UTC
Resolved
Aug 03, 2026, 08:22 PM UTC
Duration
3h 56m
Detected by Pingoru
Aug 03, 2026, 04:25 PM UTC

Affected components

Communication Services (SMS)AppFolio Property Manager (Login Services)

Update timeline

  1. investigating Aug 03, 2026, 04:25 PM UTC

    Our partner is currently experiencing an issue with Two Factor Authentication (2FA) code delivery when using voice code delivery. In the interim, we recommend using text (SMS) as the delivery method for these codes. While we do not yet have an estimated resolution timeline, rest assured that our team is working to resolve this issue as quickly as possible. We will provide updates on this page as they become available.

  2. resolved Aug 03, 2026, 08:22 PM UTC

    This incident has been resolved - users should now successfully receive 2FA codes via their preferred method. If you or a member of your team are still experiencing issues with 2FA code delivery, please contact the AppFolio Customer Care team for additional support.