Appfolio incident

Credit Screening Unavailable

Major Resolved

Appfolio experienced a major incident on May 5, 2026 affecting Tenant Screening (Income Verification) and Tenant Screening (Credit Reporting) and 1 more component, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 03:00 PM UTC
Resolved
May 05, 2026, 06:33 PM UTC
Duration
3h 33m
Detected by Pingoru
May 05, 2026, 03:00 PM UTC

Affected components

Tenant Screening (Income Verification)Tenant Screening (Credit Reporting)Tenant Screening (Core Tenant Screening)

Update timeline

  1. investigating May 05, 2026, 03:00 PM UTC

    Tenant screening is currently unavailable due to technical issues with our credit data vendor. Our vendor is aware of the issue and we're working diligently with them to resolve it as soon as possible. We will provide updates here as soon as we have more information.

  2. identified May 05, 2026, 05:01 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 05, 2026, 05:26 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved May 05, 2026, 06:33 PM UTC

    This incident has been resolved.