Appfolio incident
Issue Impacting Data Merging Across PDF Templates
Resolved after 3 hours 35 minutes, affecting AppFolio Property Manager (Core Application), on September 18, 2026.
We are continuing to work on a fix for this incident.
Affected components
Update timeline
- investigating Sep 18, 2026, 02:44 PM UTC
We are currently investigating an issue affecting PDF document generation across the platform. Customers may experience failures when generating lease templates and renewal forms, where tenant, property, or other data fails to auto-populate, resulting in blank or incomplete fields. Additionally, PDF form merge fields may fail to autofill, disappear unexpectedly, or clear pre-filled fields.
- identified Sep 18, 2026, 06:13 PM UTC
We are continuing to work on a fix for this incident.
- resolved Sep 18, 2026, 06:23 PM UTC
We implemented a fix and are currently monitoring the result.
Your product runs on more than Appfolio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services