Appfolio incident

Lease Renewal Issue

Minor Resolved

Appfolio experienced a minor incident on May 20, 2026 affecting AppFolio Property Manager (Core Application), lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 07:38 PM UTC
Resolved
May 21, 2026, 01:00 AM UTC
Duration
5h 21m
Detected by Pingoru
May 20, 2026, 07:38 PM UTC

Affected components

AppFolio Property Manager (Core Application)

Update timeline

  1. investigating May 20, 2026, 07:38 PM UTC

    We are currently investigating reports of an issue affecting the **Prepare Renewal** task. Some users may encounter an error message preventing them from successfully generating renewal offers. Our engineering team is actively diagnosing the root cause to implement a fix as quickly as possible. We apologize for any disruption this causes to your renewal workflows.

  2. resolved May 21, 2026, 01:00 AM UTC

    This incident has been resolved.