Appfolio incident
AppFolio Two Factor Authentication (2FA) Codes Delayed
Appfolio experienced a minor incident on July 15, 2026 affecting Communication Services (SMS), lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 05:58 PM UTC
We are currently investigating an issue causing significant delays for SMS Two Factor Authentication (2FA) verification codes, which is primarily affecting customers who are logging in or issuing outbound payments. Our team is actively working with upstream carriers to resolve this delivery delay as quickly as possible. If you are currently waiting on a code, please avoid requesting it multiple times. If you have already made several attempts, please **wait 30 minutes** before trying again to ensure your next request processes successfully.
- identified Jul 15, 2026, 06:52 PM UTC
Our partner has identified the cause, and is working to resolve the issue. We will continue to provide updates as they become available.
- monitoring Jul 15, 2026, 07:11 PM UTC
Our partner is observing a recovery in SMS code delivery and is monitoring to ensure a full resolution.
- resolved Jul 15, 2026, 09:20 PM UTC
This incident has been resolved. Your team should receive Two Factor Authentication codes normally, but if you continue to experience issues, please contact the AppFolio Customer Care team for support.