Appfolio incident

"Action Required" Pop-Up

Minor Resolved

Appfolio experienced a minor incident on May 28, 2026 affecting Payment Services (ACH Processing), lasting 13h 15m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 02:30 AM UTC
Resolved
May 28, 2026, 03:45 PM UTC
Duration
13h 15m
Detected by Pingoru
May 28, 2026, 02:30 AM UTC

Affected components

Payment Services (ACH Processing)

Update timeline

  1. investigating May 28, 2026, 02:30 AM UTC

    On May 27th, a business verification pop-up was displayed to users in error due to a system misconfiguration. This was a legitimate AppFolio message, your data remains secure, and **no action is required** on your part. The notification has been removed, and we will reach out directly in the coming weeks to the specific users who actually need to complete this step.

  2. resolved May 28, 2026, 03:45 PM UTC

    The business verification pop-up was displayed in error has now been removed. Thank you so much for your patience and understanding.