Aircall Outage History

Aircall degraded · 1 active incident View live status →

There were 6 Aircall outages since February 4, 2026 totaling 10h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.aircall.io

Minor May 1, 2026

Calls Not Ringing iOS Mobile App

Detected by Pingoru: May 01, 2026, 09:32 AM UTC
Resolved: May 01, 2026, 10:50 AM UTC
Duration: 1h 18m

Affected: Aircall Workspace (Desktop)Aircall Mobile App (iOS)

Timeline · 5 updates

investigating May 01, 2026, 09:32 AM UTC

We are investigating reports of calls not ringing on some devices.
investigating May 01, 2026, 09:45 AM UTC

The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.
identified May 01, 2026, 10:00 AM UTC

This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.
monitoring May 01, 2026, 10:38 AM UTC

A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.
resolved May 01, 2026, 10:50 AM UTC

The iOS Mobile App has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Read the full incident report →

Minor April 29, 2026

Inbound Call Issues impacting French and Spanish Numbers

Detected by Pingoru: Apr 29, 2026, 02:35 PM UTC
Resolved: Apr 29, 2026, 03:16 PM UTC
Duration: 41m

Affected: Inbound CallseSIM

Timeline · 5 updates

investigating Apr 29, 2026, 02:35 PM UTC

We are currently investigating ongoing issues impacting inbound French Numbers.
investigating Apr 29, 2026, 02:42 PM UTC

We are continuing to investigate this issue.
identified Apr 29, 2026, 02:55 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 29, 2026, 02:56 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 29, 2026, 03:16 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 14, 2026

Aircall Analytics Performance

Detected by Pingoru: Apr 14, 2026, 03:24 PM UTC
Resolved: Apr 14, 2026, 03:55 PM UTC
Duration: 31m

Affected: Analytics

Timeline · 3 updates

identified Apr 14, 2026, 03:24 PM UTC

We have identified an issue with Analytics performance, and we're implementing mitigation measures. During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.
monitoring Apr 14, 2026, 03:31 PM UTC

We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made.
resolved Apr 14, 2026, 03:55 PM UTC

Analytics' performance is fully stable and operating normally.

Read the full incident report →

Minor March 31, 2026

Call dropping in Germany

Detected by Pingoru: Mar 31, 2026, 10:24 AM UTC
Resolved: Mar 31, 2026, 12:56 PM UTC
Duration: 2h 32m

Affected: Inbound CallsOutbound Calls

Timeline · 4 updates

investigating Mar 31, 2026, 10:24 AM UTC

We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
identified Mar 31, 2026, 10:38 AM UTC

We applied a routing change for our downstream carrier to mitigate the issue.
monitoring Mar 31, 2026, 10:57 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 31, 2026, 12:56 PM UTC

This incident has been resolved

Read the full incident report →

Minor February 13, 2026

SMS and MMS delivery issues

Detected by Pingoru: Feb 13, 2026, 08:32 PM UTC
Resolved: Feb 13, 2026, 09:58 PM UTC
Duration: 1h 25m

Affected: Inbound Messaging (SMS/MMS)

Timeline · 3 updates

investigating Feb 13, 2026, 08:32 PM UTC

We are presently investigating an issue with SMS and MMS delivery with one of our carriers. Some customers may experience delivery delays or MMS messages not arriving.
monitoring Feb 13, 2026, 09:11 PM UTC

We are no longer seeing SMS and MMS errors at this time but will continue to monitor the situation
resolved Feb 13, 2026, 09:58 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Loading Issues

Detected by Pingoru: Feb 04, 2026, 03:55 PM UTC
Resolved: Feb 04, 2026, 07:54 PM UTC
Duration: 3h 58m

Affected: Aircall Workspace (Desktop)Aircall Desktop App (Legacy)

Timeline · 4 updates

investigating Feb 04, 2026, 03:55 PM UTC

We are currently investigating high latency when loading Aircall. We will be providing updates as progress is made.
identified Feb 04, 2026, 04:15 PM UTC

We are actively implementing mitigation measures to improve system performance. We will be providing updates as progress is made.
monitoring Feb 04, 2026, 06:00 PM UTC

We have been observing improvements in the system performance after our mitigation attempts. Customers previously experiencing loading issues should reload the Aircall App (F5 on Windows and Ctrl+R on MacOS) in order to ensure operation with the latest updates. We continue to monitor the system performance to ensure the root cause has been permanently tackled.
resolved Feb 04, 2026, 07:54 PM UTC

System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

Read the full incident report →

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