Aircall experienced a major incident on June 19, 2026 affecting Analytics, lasting 8h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 19, 2026, 10:43 AM UTC
We are currently investigating a performance issue that is impacting Analytics and Call History loading time
- identified Jun 19, 2026, 10:48 AM UTC
The issue has been identified and a fix is being implemented
- identified Jun 19, 2026, 12:29 PM UTC
We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.
- monitoring Jun 19, 2026, 01:20 PM UTC
We have implemented and observed a return to normal performances. We keep monitoring the results.
- investigating Jun 19, 2026, 02:20 PM UTC
Performance is not stable again, and we are investigating.
- identified Jun 19, 2026, 02:34 PM UTC
The issue has been identified by our 3rd party provider, and a fix is in progress.
- monitoring Jun 19, 2026, 05:22 PM UTC
Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.
- resolved Jun 19, 2026, 07:29 PM UTC
This incident has been resolved