Aircall incident

Analytics Dashboards Not Loading

Major Ongoing View vendor source →

Aircall is currently experiencing a major incident affecting Analytics, which began 5h ago. The vendor's full update timeline is below.

Started
Jun 19, 2026, 10:43 AM UTC
Resolved
Ongoing
Duration
● 4h 49m
Detected by Pingoru
Jun 19, 2026, 10:43 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Jun 19, 2026, 10:43 AM UTC

    We are currently investigating a performance issue that is impacting Analytics and Call History loading time

  2. identified Jun 19, 2026, 10:48 AM UTC

    The issue has been identified and a fix is being implemented

  3. identified Jun 19, 2026, 12:29 PM UTC

    We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.

  4. monitoring Jun 19, 2026, 01:20 PM UTC

    We have implemented and observed a return to normal performances. We keep monitoring the results.

  5. investigating Jun 19, 2026, 02:20 PM UTC

    Performance is not stable again, and we are investigating.

  6. identified Jun 19, 2026, 02:34 PM UTC

    The issue has been identified by our 3rd party provider, and a fix is in progress.